IT SQM: A Cornerstone of Effective Technology Business
IT SQM: A Cornerstone of Effective Technology Business
IT services quality management (“IT SQM”) is the practice of managing the quality of IT services within an organization. It involves a variety of techniques and processes to ensure that IT services meet or exceed the desired quality standard.
Improving order consistency and accuracy results in more satisfied customers, resulting in higher revenue and margin, leading to more opportunity and time available for product & service development and innovation.
Why embrace IT SQM?
The quality of IT services varies wildly across the landscape of the IT service industry network. Whether we look at it from the perspective of a company running its own technology teams or from inside the technology provider itself, there is no question that improving overall quality benefits both the business and customers by improving:
Consistency
Predictability
Accuracy
Awareness
Confidence
By focusing on these key areas, substantial downstream benefits are realized by both the business and its customers. For example, improving order consistency and accuracy results in more satisfied customers, resulting in higher revenue and margin, leading to more opportunity and time available for product & service development and innovation.